Frequently Asked Questions

DELIVERY

How long does it take to receive my item(s)?

Orders are usually processed within 3 to 7 days and then shipped. The shipping time depends on your location.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at Info@CarefreeNook.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

ORDERS

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at Info@CarefreeNook.com

RETURNS

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered was incorrect or arrived damaged. To help us resolve this for you quickly, please email us at Info@CarefreeNook.com within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Lost Package - For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Updated January 15, 2025